Anti-Money Laundering Awareness
Anti-money laundering (AML) is a term mainly used in the financial and legal industries to describe the legal controls that require financial institutions and other regulated entities adhere to. We will look at how to prevent, detect, and report money laundering activities. Employers – If you need a company roll out of more than awareness training, please contact us to see how we can help.
Coaching and Feedback for Managers
In addition to the Coaching course, this course will also focus on the impact coaching can have on the performance and motivation and confidence of your team. We will also look at how we can use coaching skills to improve the interactions you have with your team, your peer group, your manager and your customers.
Coaching targets high performance and improvement at work and usually focuses on specific skills and goals. In this course we will look at the benefits of coaching and when it is appropriate to use coaching, The GROW model and the skills, behaviours and strengths required.
In this course we look at the techniques and attitudes required to communicate more effectively. We will also observe how you already communicate, enhance your listening skills, and common communication mistakes.
Using a personality test we are best able to help others if we first know ourselves. Learning the importance of empathy, the power of a smile. We take practical steps to ensure your customer service goes from good to great!
This course demonstrates how to prepare a Curriculum Vitae (CV) by describing the different formats and sections in an effective CV, outlining the purpose of using a covering letter along with a CV when applying for a job.
Data Protection Awareness
The Data Protection Act controls how your personal information is used by organisations, businesses or the government. This course will teach you who is responsible for using data and the rules called ‘data protection principles’. Employers – If you need a company roll out of more than awareness training, please contact us to see how we can help.
Financial Services Awareness – Treating Customers Fairly
All firms regulated by the FCA (Financial Conduct Authority) have to support the FCA Sourcebook’s principle that a firm ‘must pay due regard to the interests of its customers and treat them fairly’. The TCF (‘treating customer fairly’) principle aims to raise standards in the way firms carry on their business by introducing changes that will benefit consumers and increase their confidence in the financial services industry. Employers – If you need a company roll out of more than awareness training, please contact us to see how we can help.
Using a tested method we provide a measurable way of setting achievable goals. This short course is perfect to attend in addition to other courses such as Time & Self-Management and Coaching.
We will cover how to prepare for an interview, the theory of behavioural interviewing, the skills required to answer questions effectively during an interview. We will also cover the recruitment process, the interview, the competencies, context, action, outcome and practical application.
Presentations are increasingly required within the workplace and Higher Education. The Presentation Skills course is an interactive workshop designed to develop your skills and increase your confidence when presenting to groups of people. This will not only provide a comfortable working environment for yourself, but will enhance your skills and confidence.
Each sales workshop is bespoke to the type of sales you will be delivering. Whether it is sales through service, outbound sales, telephony or face to face. We look at key areas of sales based on industry experience.
Social Media Awareness
Social Media is the fastest growing communication tool of the 21st century. Our market research has shown us that social media in the workplace is having a detrimental effect on the careers of young people. In light of this, we have designed this workshop to reflect what employers expect and the broader issues it brings.
In this course we look at our telephony communication skills and how we can build confidence and improve further. This course can also be combined with telephone systems training such as the use of Citrix phones and Outbound Dialler Systems.
Time & Self Management
Never enough time in the day? Overwhelmed with your workload? Looking for a smarter way to work? The purpose of this training is to enable participants to make better use of their time. The time management course looks at how to conquer the barriers and habits that get in the way. Basic principles and techniques for prioritising and the importance of ‘doing what matters’.